Job Details

Consumer Technical Service Representative (customer service)

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Position Objective:

To offer technical support to Wagner/Titan consumer product customers, distribution channels, and service centers via telephone, e-mail, social media, and mail. **The schedule is Tuesday - Saturday from 8:00a - 4:30p**

Responsibilities:

85%                 1.         Provide technical service for, and mediate concerns of Wagner/Titan consumer product customers, distribution channels, and service centers as it relates to the functionality of the product and the policies concerning the product (i.e. product recommendation, product assembly, troubleshooting, where to purchase products and parts, return policy, warranty satisfaction…).  Promote and provide sales of Wagner parts and accessories.

 

5%                   2.         Quickly and accurately respond to email and social media communications as well as producing PQR’s (Product Quality Reports).

 

5%                   3.         Maintain communication with the Quality and Marketing departments, providing them with information/data and products that have been collected from customer interaction and through information entered into Wagner’s CRM system.  This information will assist these departments in product research and market analysis.

 

5%                   4.         Perform other duties and projects as delegated to achieve department or corporate objectives.

Education

  • High school diploma or GED required. College degree a plus.

Experience

  • 1-3 years of experience in customer service or call center. Knowledge of paint industry and application equipment a plus.

Knowledge, Skills and Abilities:

  • Ability to understand and speak Spanish would be beneficial.
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